# Mercado Bitcoin plans limited reopening for November 9 Author: Hatice Ertaş Language: English Published: 2026-11-05T07:50:53+03:00 Updated: 2026-11-05T07:50:53+03:00 ![Crypto symbols visible behind glass above a closed payout drawer, illustrating a planned reopening limited to account viewing.](https://kriptometa.com/uploads/mercado-bitcoin-kasim-icin-sinirli-acilis-duyurdu-9d633a2e7b33_article.webp) ## Key takeaways - The first phase planned for November 9 covers viewing account information on the website. - The exchange says it will replace affected assets with its own funds and is preparing buybacks. - The exchange reports more than $15 million in frozen assets; recovery work is continuing. Mercado Bitcoin plans to let customers view balances and investments on its website in the first phase after the hack. It has given no date for withdrawals, transfers or trading. Brazilian [crypto exchange](https://kriptometa.com/en/best-crypto-exchanges) Mercado Bitcoin plans to begin restoring access to customer accounts through its website on Monday, November 9. Its [November 4 statement](https://x.com/MercadoBitcoin/status/2118096165430550882) says the first phase will allow customers only to view balances, statements, holdings and investments. Transfers, withdrawals and trading will follow in later phases. The exchange suspended services after [disclosing the security incident on November 2](https://kriptometa.com/en/mercado-bitcoin-deposits-withdrawals-tether-freeze). Customers are due to regain access to account information on November 9, but will still have to wait to move funds to a bank account or personal wallet. Transactions will resume as each service clears its final security checks; the exchange has announced neither an exact opening time nor a date for full service. ## Which services are planned to reopen on November 9? The exchange has limited the first phase to its website and has not announced when the mobile app will reopen. Mercado Bitcoin says its custody, deposit, trading and balance systems are interconnected, so restoring operations requires more than restarting servers. Mercado Bitcoin’s announced phases and restrictions observed on November 5 | Service | Announced status | Date or condition | |---|---|---| | Account viewing on the website | Customers will see balances, statements, holdings and investments. | Planned for November 9; no exact time. | | Transfers, withdrawals and trading | Excluded from the initial viewing phase. | After security checks for each service; no date. | | Deposits | Still suspended on the service-status page. | No separate reopening date in the new statement. | | Emergency or individual withdrawals | Unavailable during the general suspension. | The official FAQ offers no exception. | In its [update on security work](https://x.com/MercadoBitcoin/status/2118096168265892094), the exchange says every environment and transaction flow is undergoing extensive, independent testing. It plans to reopen services in stages after validating wallets and transaction routes. It has not published test results or named the organizations conducting the independent reviews. The [official service page](https://www.mercadobitcoin.com.br/network) still listed deposits and withdrawals as suspended when checked on the morning of November 5 in Türkiye. Investments and withdrawals for its digital fixed-income and digital variable-income products were also paused. ## Replacing assets and freezing stolen funds Mercado Bitcoin says it will replace affected assets with its own funds and preserve customers’ balances recorded at the time of the incident. Its trading desk is preparing purchases in Brazilian and international markets. The company has not disclosed how much of each asset it has bought or when it will finish replenishing the wallets. Mercado Bitcoin says it has a strong cash position and recently received a $20 million investment from Tether. It says the investment was intended to expand operations, rather than meet a liquidity need. It has not disclosed the exact investment date or terms, and did not present the $20 million as recovered funds or payments to customers. In its [asset-freezing update on the same day](https://x.com/MercadoBitcoin/status/2118096171818504630), Mercado Bitcoin said more than $15 million had been blocked. It credited Tether, Circle, Paxos, BRL1, Chainalysis and the crypto community. The freeze aims to prevent the attacker from moving or selling the assets; the exchange says work to recover the full amount continues. The exchange has not announced that the frozen assets have been returned or distributed to customers. It has not broken down the frozen amount by asset, network or address. The company’s incident page estimates affected assets at about $36.3 million. Its header still lists $13.6 million frozen, while the FAQ gives $12.9 million. The exchange warns that dollar values can change with crypto prices and does not give exact measurement times for those figures. Its later November 4 statement raises the frozen amount above $15 million. Figures without matching dates and valuations cannot establish a final remaining loss. Mercado Bitcoin targets November 9 for initial website access in its November 4 statement; transactions will resume after further security checks. [Official X statement](https://x.com/MercadoBitcoin/status/2118096165430550882) ## What should customers watch for while waiting? The [official incident FAQ](https://campanhas.mb.com.br/incidente-seguranca) says the attack affected [internet-connected hot wallets](https://kriptometa.com/en/choose-crypto-wallet) used for everyday transactions. Mercado Bitcoin says it keeps most assets in offline cold wallets. The exchange has not accompanied its incident statements with an independent reserve count or a technical report establishing how the attack worked. Brazilian real balances and digital fixed-income products were also unaffected by the attack, according to the company. Account access remains disabled for all customers; reinstalling the app, clearing its data or using another phone will not restore access. The company says it will process bank transfers sent during the pause after systems return, but gives no completion time for individual transfers. Open orders are not being executed during the suspension. The exchange will issue further instructions about pending orders; it has not said they have all been cancelled or will execute at their original prices. Individual withdrawals are also unavailable for customers with urgent bills or other payments. The company has pledged to preserve recorded assets but has not announced compensation terms for missed trades or late-payment costs. Mercado Bitcoin warns customers about [fraudulent messages](https://kriptometa.com/en/crypto-phishing-fake-token-checks) claiming to restore account access. Password resets, biometric checks and authentication are to take place only inside its official app or website. The team says it will not ask for passwords, codes, photos or deposits through WhatsApp, email, social media or phone calls. It directs customers to its [official security page](https://mercadobitcoin.com.br/seguranca) and verified accounts for updates. In the description of its October 1, 2026 [scam-awareness video](https://www.youtube.com/watch?v=rpsUl9YKTF8&t=200s), the exchange recommends three habits. The chapter list places them at 3:20: install apps from official stores, type the website address directly and use two-step verification with a strong password unique to the account. Passwords, authentication codes and [wallet recovery phrases](https://kriptometa.com/en/glossary/seed-phrase) should not be shared. The dated educational video is not an incident report explaining the November attack.